502 Bad Gateway or 403 Forbidden

API Issues
#6

You are currently banned. You were banned around the 16th Feb, after communication from my colleague.
Please supply your originating IP address so I can unban you.

#7

The ip is:
87dot106dot29dot218
Thank you.

#8

I’m now experiencing the same issue, even just visiting the website version beta.companieshouse.gov.uk - I believe I made an error in code that didn’t take into account rate limiting, so I ran it in development once but now I can’t access anything.

The IP would most likely be 10dot51dot8dot249

#9

Not sure this is the correct address as this address has not accessed our services in the last 7 days.

#10

It seems it was a temporary glitch anyway. Two minutes later we were able to access the site again. However now we’ve got the 502 Bad Gateway again this morning on the company search API.

#11

I have updated your other post regarding 502 errors

#12

Hi @MArkWilliams I am getting 403 forbidden error when calling the company house api. Can you please help me regarding that.
My IP address is :35.178.22.35.

Thanks.

#13

That IP is in the exclude list. This will either be a result of inappropriate use against the fair usage policy or unusual searching patterns that have been identified.

Steve

#14

Hi @SteveBowen , what can be the workaround for that .
Thanks

#15

Don’t exceed the rate limit, if you do exceed the rate limit you should code for the 429 error being returned and do not contravene the fair usage policy:

The Companies House searchable databases are designed to meet the needs of a wide range of users wishing to interrogate our information on-line.
Due to limitations of equipment and bandwidth, they are not intended to be a source for bulk downloads.
Individuals, companies, IP addresses or blocks of IP addresses who deny or degrade service to other users by generating unusually high numbers of daily database accesses, whether generated manually or in an automated fashion, may be denied access to these services without notice.

#16

@SteveBowen Can you please unblock it for now. Will keep that in mind from now.

Thanks.

#17

Looking through the history of blocked IP addresses it appears that you were performing high volume search requests. As you were exceeding the rate limit we were returning 429 errors but you were ignoring them.

Have you made any code changes to reduce the rate of query upon the 429 error being returned.

Steve

#18

@SteveBowen Yes we have handled it now by making the required code changes. Earlier it was some code issue because of which it happened.
Please unblock it.

Thanks.

#19

I am prepared to unblock you - however we will ban you again if you have failed to make the necessary changes.

#20

Ok sure, please unblock , we have made necessary changes.

Thanks.

#21

I have unblocked the IP above

#22

@SteveBowen Thank you Steve :smile:

#23

Hey there. I guess I am having the same issue. My IP is 35.187.71.89 but I am handling 429 status code though.

Does the same limit apply to endpoints that do not require authentication ? Would it be possible to unban the IP considering that we will lower our number of requests to stay within the rate limit.

Thanks

#24

Just checked our monitors/logs and you IP address has only done
1143 accesses in the period 10:52-11:06.
There are no errors at all.
Not sure what you are asking here, as you do not seem to have any issues.

#25

Thanks @MArkWilliams.

We were able to start making calls again and we have have reduced the number of calls we make so I guess we should be ok.

Have a good day.