Server blocked?

API Issues
#1

Hi,

Our API requests have all been failing since yesterday with a cURL response of ‘Couldn’t connect to server’. We’re only sending two requests per minute so it shouldn’t be rate limiting, and I have tested it on a different server and the request is returned as normal.

Is it possible for our server to have been blocked in some way?

Thanks,

Owen Lewis.

#2

Hi,

Anyone have any thoughts on this?

Thanks,

O.

#3

sorry for the delay. I was waiting for your IP address to check (which you had already provided) but it had not been passed on to me. I will get back to you shortly.

#4

Perfect - thanks Mark.

O.

#5

Mark,
I am currently working with REG Uk Ltd and we have experienced the same issue over the past 24 - 36 hours. We now have a large backlog of companies that have not been updated with the latest information.

I am not able to provide further details in an open forum. Please contact me on david.mcclune@reg.uk.com and I can provide all of the necessary debugging information.

Thanks.
DMc

#6

Hi Mark,

Any news on this?

Thanks,

O.

#7

Sorry, not yet. I am waiting for the network team to provide a list from the firewall. Due to security procedures, this can take a while.

#8

Ok - any idea how long it will take?

Thanks,

O.