API Outage, Performance and Live Issues

I have the following list of questions regarding API Outage, Performance and Live Issues:

  • If the system has performance issues will the system return 429 errors even though the rate limits have not been exceeded or should the system autoscale
  • If the calling service exceeds the rate limits frequently will this result in a denial of service for the API key?
  • If the above is true how should we guard against this and how does that Api key service get reinstated
  • How will the service user be notified of planned and Unplanned outages ?
  • How do we report a serious P1 live issue?
  • How will we be informed of the progress on a live issue?

You will only receive 429 responses if you exceed your API key rate limit.
If you do not intelligently handle 429 responses, you may be denied access without notice. If this happens you will need to contact us to get access re-enabled.
All contact should be via this forum.
All notifications will be via this forum.