API Search seems to be down - Getting 403 and 502

API Issues
#1

Hi
The search service seems down . 403 was being received in response to search queries but logging into https://identity.company-information.service.gov.uk/oauth2/user/signin shows a 502 Gateway error . I believe there was an identity service related issue a few weeks ago which prevented users from logging in, so this might be related.

Can this be looked into please

Constant 403s - IP Block?
#2

Today we’re also getting 403 consistently

#3

We are seeing the same issues reported since 8:14am … @MArkWilliams tagging you for awareness in case you can provide some update on what is happening.

Thanks

#4

There was a release at 08:55 that caused a number of 5XX errors for a few minutes. It’s all back ok now. If you have anything more specific, and later than 09:01, please let us know.

#5

We are still seeing errors and as mentioned it started 8:14am, so a bit earlier than the 08:55am you mentioned the release was pushed.

#6

Yep , still seeing 403s.
Also, https://identity.company-information.service.gov.uk/oauth2/user/signin still shows a 502 Gateway error when signing in to the developer account

#7

What type of errors?
I have just called the API a few times, no issues. The CHS web service uses the AOI aswell and there are no issues reported there.
There was a firewall rule configuration change at 08:00hrs this morning. What type of errors are you getting? are you getting ANY data from us?

#8

We’re just getting 403: Forbidden across the board. This is from multiple locations with multiple keys. No data being returned.

2 Likes
#9

We have also been getting 403 errors to all
GET https://api.company-information.service.gov.uk/advanced-search/companies
GET https://api.company-information.service.gov.uk/company/

requests since about 8 AM.

#10

We’ve been seeing those errors from our production server but if we attempt in a local machine it seems to work ok.

This is what we get

<html>
<head><title>403 Forbidden</title></head>
<body>
<center><h1>403 Forbidden</h1></center>
</body>
</html>

Any advice?

#11

We have the same - works fine locally but not fine on prod.

#12

@MArkWilliams we’re also seeing 4xx response codes from https://xmlgw.companieshouse.gov.uk/v1-0/xmlgw/Gateway.

We’re not getting past the handshake so I’m guessing it is probably infrastructure related?

#13

Hi Mark, we have also been receiving errors when calling https://api.company-information.service.gov.uk/company/ from our production server.

Exception message: “The remote server returned an error: (403) Forbidden.”
Exception status: “ProtocolError”
Http protocol: 1.1

Can you please provide further details on the firewall configuration change made this morning? Is there anything we need to configure on our side?

#14

No, that is the XML gateway, not for this forum.

1 Like
#15

Same here we are getting 403’s on every api call
example @ 09:33 UK time:
Could not retrieve result from remote endpoint [https://api.companieshouse.gov.uk/company/12556773], The remote server returned an error: (403) Forbidden.

#16

We’re also seeing the same for the company profile API endpoint. Just wanted to confirm that it isn’t restricted to the API - seems to be across the board for CH services.

#17

There was a firewall change that looks like it may have blocked some cloud addresses.
Please hang on while I speak to the network team to ‘fix’ this…

3 Likes
#18

Working for us now - Thanks!

#19

Yeah, we’re back now too

#20

Looks like it is working now. Thanks